1. Basic Policy The JOHN MASON SMITH / JANE SMITH ONLINE SHOP (hereinafter referred to as the Shop), operated by THE FACTORY Co., Ltd. (hereinafter referred to as the Company), strongly recognizes that the personal information (hereinafter referred to as "Personal Information") entrusted to us by our customers is their important asset, and considers the protection of Personal Information to be an important social responsibility in our business activities. By managing Personal Information appropriately and using it correctly for the intended purpose, we will earn the trust and meet the expectations of our customers.
In accordance with the above basic policy, we are taking the following steps to protect personal information.
If you use our shop, you are deemed to have agreed to our Privacy Policy.

2. Definition of Personal Information "Personal Information" refers to information about a living individual that can identify a specific individual based on the name, address, telephone number, email address, credit card information, or other description contained in the information, or that can be easily collated with other information to thereby identify a specific individual.

3. Collection of Personal Information Our shop may collect personal information from customers when they purchase products or make inquiries. When collecting information, we specify the purpose of use and use legal and fair means. The personal information collected by our shop is as follows: a) Name, furigana b) Address c) Telephone number d) Email address e) Shipping information f) Transaction history and details with our shop g) Information that can be used to identify a specific individual by combining the above

4. Use of Personal Information The purposes for which personal information entrusted to us by customers is as follows.

  • a) Confirmation and inquiry of orders
  • b) Confirmation and inquiry of product shipment
  • c) When replying to inquiries
  • d) When sending you other information, such as direct mail and information about our shop, that is beneficial and appropriate to you.

5. Disclosure of personal information to third parties Our shop will not disclose or provide personal information to third parties without the customer's consent, except in the following cases:

  • a) When required by law, or when necessary to cooperate with national or local government agencies or those commissioned by them in carrying out duties prescribed by law
  • b) When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent.
  • c) When exchanging personal data with affiliates of the company that operates this shop

6. Safe management of personal information We will manage personal information entrusted to us by customers appropriately and carefully, and handle it appropriately in accordance with relevant laws and regulations, in order to prevent risks such as unauthorized intrusion into personal data, loss, falsification, and leakage of personal information.

7. Correction and deletion of personal information If you wish to correct or delete any personal information that we have received from you, please contact us using the information below.

8. Use of Cookies We may use cookies to provide better services to our customers. However, these cookies do not collect any information that can identify individuals, and do not violate your privacy.
If you do not wish to accept cookies, you can change your browser settings.
*A cookie is a piece of information that is sent from a server computer to your browser and stored on the hard disk of the computer you are using.

9. Use of SSL After placing your order, you will be redirected to the PayPal payment screen. To ensure peace of mind when making payments, your information is encrypted using SSL (128-bit) when transmitted via the PayPal site, and credit card information is not held by this site but is strictly managed by the company. When entering personal information, SSL (Secure Sockets Layer) technology is used to ensure security and to prevent this information from being intercepted, interfered with, or tampered with.
*SSL is a function that encrypts information to prevent eavesdropping and data tampering. Using SSL makes it possible to send information more safely.

10. Contact Information Please see the information based on the Specified Commercial Transactions Act.

11. Changes to the Privacy Policy When the Shop makes changes to the personal information it collects, the purpose of use, or other changes to the privacy policy, it will announce these changes on this page.