LEGAL
Distributor
THE FACTORY
Operations Manager
Yuji Yoshida
post code
106-0047
address
Suzuki Building 202, 4-13-9 Minami-Azabu, Minato-ku, Tokyo
Trade name or service name
JOHN MASON SMITH / JANE SMITH ONLINE SHOP
Public email address
[About shipping and delivery charges]
Due to an increase in shipping fees by shipping companies, we will be revising our shipping fees for orders placed after August 10, 2023.
After the revision, the price will be a flat 880 yen (tax included).
We offer free shipping for orders totaling 30,000 yen or more.
Please note that if the delivered product is returned due to an extended absence, you will be responsible for the shipping costs to reship the product.
[Returns and exchanges]
Please note that we do not accept returns or exchanges, except for defective products or incorrect deliveries.
If the product you receive is defective or delivered incorrectly, we apologize for the inconvenience, but please contact us within 7 days of receiving the product and tell us the reason for return.
We will contact you later regarding the return address and shipping costs (covered by us).
[Application expiration date]
As a general rule, we cannot accept cancellations or changes to your order after it has been placed.
Due to system limitations, there may be discrepancies in stock numbers. Therefore, depending on the situation, there may be cases where the product is out of stock even after your order is completed.
In that case, we may have to cancel your purchase, so please be aware of this.
[Delivery time]
We will ship your order within 3 business days (excluding Saturdays, Sundays, and holidays) after receiving your order.
Pre-ordered items will be shipped on the dates listed for each item.
[Payment method]
Only credit card payments are accepted.
[Payment Deadline]
Payment will be made in accordance with the membership terms and conditions of each credit card company.